Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary by location:
- Canada: 3-7 business days
- United States: 5-10 business days
- International: 10-21 business days
You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free shipping on orders over $75 within Canada and the US.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates are calculated at checkout based on your location.
Orders & Returns
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at your contact email. Once an order has shipped, we cannot make changes.
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Return shipping costs are the responsibility of the customer unless the item is defective.
How do I start a return?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a return authorization number.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for fast checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Products & Sizing
How do I know what size to order?
Each product page includes detailed sizing information. If you're between sizes, we recommend sizing up for a more comfortable fit.
Are your products authentic?
Yes, all products sold in our store are 100% authentic and sourced directly from authorized suppliers.
Contact & Support
How can I contact customer service?
You can reach us via email or through our contact form. We typically respond within 24 hours during business days.
Do you have a physical store?
We are primarily an online retailer, which allows us to offer competitive prices and ship directly to you.